London’s Surveyors & Valuers

COVID-19 Safety Procedures

London’s Surveyors has been working hard to put new policies and practices in place that ensure the health and safety of our surveyors and property residents during COVID-19. Our booking and inspection processes have been reviewed carefully and, with the help of our clients, are ready to be implemented so we can continue delivering our services safely, consistently and in line with government and RICS guidelines.

Our Booking Process Our Inspection Process

Our Booking process:

We understand that property valuations and surveys are still an important service for our clients. Where physical valuations are necessary, our new booking process ensures we protect the health and safety of residents and surveyors at all times. Our updated process is in line with RICS COVID-19 and government guidelines of hygiene and social distancing.

If you want to book a property survey or valuation with us, please consider our new booking process before contacting us. We won’t book an appointment where COVID-19 is suspected or present and where occupiers are self-isolating. If occupiers can’t vacate the property during the survey we will follow social distancing rules and ask that you open all internal ventilation points. We will minimise physical contact during key handovers while sanitising before and after handling.

  • We will not book an appointment for a property where COVID-19 is present or suspected
  • We will not book an appointment for a property where the occupier/occupiers are self-isolating
  • Where possible, we ask that tenants vacate the property during the survey/valuation. If this isn’t possible, social distancing measures will be followed
  • We ask that the occupier opens all internal doors, windows, cellar doors, basement doors etc ahead of the valuation
  • We will minimise physical contact during key handovers and ensure keys are sanitised at each handover.
  • We will respect the occupiers wishes to postpone the valuation until a later date if they have concerns around safety, for example, if the occupier is in an at-risk category

Our Inspection Process:

In line with the RICS COVID-19 guidelines, we’ve updated our inspections process to include physical health and safety protocols that protect residents and surveyors. Our surveyors will travel by car to all appointments. Face masks and gloves will be worn during inspections and sanitised before and after. We will respect the specific requirements of property occupiers such as shoe covers. We reserve the right to cancel the appointment on arrival if we deem the environment unsafe. We will adhere to the RICS COVID-19 guidelines at all times.

  • Our surveyors will travel by car to all appointments
  • RICS COVID-19 guidelines will be adhered to
  • Face masks and gloves will be worn at all time during inspections and sanitised in-between appointments
  • Any specific requirements from property occupiers, such as shoe covers, will be respected
  • We reserve the right to cancel the appointment on arrival if we feel the environment is unsafe

The RICS guidelines:

As we continue the delivery of our property valuations and surveys, we want to provide our clients with as much information as possible about what our services entail during COVID-19. Prior to booking your appointment or carrying out your inspection, please read the RICS COVID-19 guidelines in full. This will enable you to prepare yourselves and your property to ensure occupants and surveyors are protected.

Download the RICS COVID-19 guidelines here.